RETURNS

Return Policy During COVID-19 Period:

Due to the ever-changing circumstances with the COVID-19, we are finding many of our customers are either reducing their hours of operation or closing all together. For this reason, we are asking you to comply with the following ordering and delivery instructions.

  • When placing an order, please allow for order processing and delivery times that may be a few days longer than normal.
  • If you place an order, please have your facility prepared and staffed to receive the order.
  • In some cases, you may be able to request a delivery appointment which will give you a window of time for delivery. This will allow our shipping partners to hold and deliver your order at your convenience.
  • If we all put these above-mentioned instructions in place, we should be able to have a smooth order and delivery experience. However, if the product you ordered has to be returned due to last minute cancellation or inability to receive the product, we will have to charge our customers for the initial and return shipping charges.We will waive any restocking fees.

 
This policy will go into effect with orders received by PetrA-1 starting Thursday March 19, 2020.

If you have recently placed and order and wish to cancel or feel there may be a delivery problem, please call our offices ASAP to make the appropriate changes.

 

We understand sometimes things don't turn out the way you wanted them to be. And when that happens, you end up having to send back a brand-new item..., which sucks. So, we strive to make our return process as pain-free as possible.

Our Standard Return Policy 

We diligently search and develop our products to give guests like you the best possible experience. We work hard, and we’re proud of that work—which is why we guarantee 100% satisfaction. 

  • Unused, undamaged, new products may be returned within a year of receipt, for a full refund (minus any applicable restocking fees and shipping costs).
  • Return Window: The return window for such products begins upon successful delivery, and the customer must initiate the return process within the year starting from that date.
  • Restocking fees apply to most product returns which is typically 15% but may change depending on the product and quantity being returned. Please reference our site’s specific product page for details or contact us if you have any questions on restocking fees. We’re always available to help.
  • Used Petra or A-1 Textiles products you decide you aren’t completely satisfied with for any reason may be returned within a full year for an account credit for the unused portion.
  • Return Window: The return window for such products begins upon successful delivery, and the customer must initiate the return process within the year starting from that date.
  • For all other products, most of our brands available carry extensive and industry-leading manufacturers’ warranties. If you’ve encountered an issue with an item and wish to inquire about warranty details, please reference our site’s specific product page. You should always contact the item’s manufacturer directly with warranty questions.
  • Return Window: We provide a 60-day return window for such products, beginning upon successful delivery. The customer must initiate the return process within 60 days starting from that date.
  • If an item arrived damaged or we made an error, if possible, please note any issues on the carrier’s delivery record. Save the shipping materials and the goods at fault. You can complete our Return Request form or email admin@petra-1.com. We will work together to return or replace damaged items at no further inconvenience or cost to you.
     

 

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